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Old 07/31/2017, 09:59 AM   #26
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Devi's Avatar
Join Date: Jan 2014
Posts: 116
You guys are great but your website stinks. More than once the cart shows one, but I then get charged for two and two filters arrive. It's happened a lot. On chrome browser, mobile. I think if you click on something two fast it changes the quantity to two but it doesn't refresh on the screen. No matter how careful, it's happened twice. So I no longer order from you folks, I get replacements from bulk reef supply. Otherwise your RO/DI unit is awesome.

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Old 08/02/2017, 08:48 AM   #27
Vinny Kreyling
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Join Date: Nov 2002
Location: Miller Place, NY
Posts: 5,891
I have ALWAYS gotten excellent customer support from various people since starting with Spectrapure many years ago.

250 gallon mixed reef, 2 Reefbreeder's Photon V 2, RD 3 Speedy 80 Watt, DAS EX-3 Skimmer, MTC mini cal, 2-3/4" Sea Swirls, Aquacontroller & 6 Tunze pumps.
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Old 10/06/2017, 10:08 AM   #28
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Join Date: Jul 2017
Location: Elkton, MD
Posts: 111
I haven't had to call directly for anything but my shipments have always been correct. My only complaint is they seem to be a little slow getting delivered but the products are great and I started out with your product and have had no reason at all to switch.

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Old 10/06/2017, 06:16 PM   #29
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Join Date: Dec 2010
Location: Mesa, AZ
Posts: 1,420
I went into the store today for an upgrade kit they recently put out for the performance plus RODI system. Mine has been in service for a few months now and they gave me an add on TDS meter for after the mega maxCap DI cartridge. They found that the color indicator couldn't keep up with the actual life expectation of the media. The additional meter will let me know exactly when it needs replacing. Brian explained in detail how to apply the add-on. While there I was lucky enough to get a class on proper ATO pump maintenance from the owner. Great service and I'm lucky to live close enough to shop directly at the store front. The ultra-precise ATO along with the performance plus RODI is the best ATO system I've ever used. JP

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Old 11/24/2017, 02:23 PM   #30
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Join Date: Jan 2007
Location: menifee So cal
Posts: 11,137
So I am trying to buy a little test kit and yes I have purchased form you guys before, so my problem is I want to purchase as a guest, is that possible or do I have too have a password? Thanks I rather not have a password.

Last edited by moondoggy4; 11/24/2017 at 03:22 PM.
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Old 02/10/2018, 06:26 AM   #31
My reef tanks my wallet
Join Date: Dec 2011
Location: Portland
Posts: 503
You guys have the best customer service in the business. Scott has been fantastic over the last couple years helping me setup the perfect system for my water which has low TDS but high particulates and chloramine. This level of customer service has assured I will never purchase any part or filter from anyone else. Thank You! - Todd

300g custom acrylic from James 72x36x27, 4 Mitras Lx7, 2 Stream 3s, C2C beananimal low profile overflow. 100g sump, Vectra M1 -> 114w aquauv -> SRO 5000ext w/ VarioS-6S. -> Vectra L1 return.

Current Tank Info: 300g deep dimension mixed reef
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Old 07/26/2018, 01:59 PM   #32
professional snow flake
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Join Date: Jan 2005
Location: Riverside, Cali
Posts: 5,564
as a long time customer I don't know if you lost people over there or what but it seems like I am prying teeth looking for answers .. not happy. newer mega and enduro line does not seem to work well with me either. I would have rather had the older versions.


Current Tank Info: 450 gallon peninsula tank 72*48*30 filled with a bunch of frags and trying to grow them out.
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Old 07/26/2018, 03:47 PM   #33
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Join Date: Jun 2003
Posts: 4,659
Originally Posted by wishntoboutside View Post
as a long time customer I don't know if you lost people over there or what but it seems like I am prying teeth looking for answers .. not happy. newer mega and enduro line does not seem to work well with me either. I would have rather had the older versions.
Hi wishntoboutside,

Can you send us an email to let us know what is going on? We'd be more than happy to look into this and see whats going on. Any data you may have is valuable as well. I look forward to speaking with you.


[email protected]

Innovators in water technology.
Since 1985!
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