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Old 02/26/2018, 10:25 PM   #1
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Join Date: Dec 2009
Posts: 54
A few weeks ago my new RO/DI system froze in my garage & all the canisters shattered

I just bought these not too long ago and now they are all broken now. I was shocked when i went to the garage and they were all frozen and broken on the floor.

Are they covered under warranty?

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Old 02/26/2018, 10:26 PM   #2
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How do I post pics on here?

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Old 02/27/2018, 12:48 AM   #3
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Join Date: Sep 2013
Posts: 89
Water expands when it freezes and you left a closed system filled with water in a garage below freezing? How could this happen?

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Old 02/28/2018, 05:50 PM   #4
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Join Date: Sep 2013
Location: Minneapolis
Posts: 275


All BRS Reverse Osmosis Systems are warranted to the original purchaser to be free of defects in material and workmanship. Bulk Reef Supply will replace or repair components of the system that BRS has deemed to be broken within the limits of the warranty without charge. Customer is responsible for any freight involved with shipping the item back for inspection and shipment of replacement items. Bulk Reef Supply is not liable for cost of removal, installation, transportation or any other charges in connection with warranty claim. This warranty does not apply to included electrical components not produced by bulk reef supply. These items are warranted by the original manufacturer and the manufacturer must be contacted directly. Bulk Reef Supply is not liable for anything that we deem was abuse of the system, including but not limited to, misuse of product outside of intended use, equipment modifications, unauthorized repairs, improper installation, damage from freezing, hot water, fire or other acts of god outside of Bulk Reef Supply’s control Filters are considered a disposable item and not covered under warranty. The membrane component is covered for 2 years and will be replaced at prorated rate providing a membrane inspection does not show signs of abuse or neglect including use with hot water, severely hard water without proper flushing or bacterial issues from the water supply. All mechanical devices with moving parts have a normal life span and will need to be replaced periodically. For this reason mechanical devices such as auto shut off valves, ball valves, pressurized tanks, float valves, pressure gauges or check valves have a limited replacement warranty of 2 years. The customer is fully responsible for proper installation which includes complete and continual leak inspection. Most of the system components are made from plastic and eventually they can break or crack from stress. Bulk Reef Supply cannot be held liable for any damage caused by leaks. There are no other warranties including warranties on particular uses which extend beyond what is described above. To receive warranty service the customer must contact us at [email protected] and receive a RMA number and form. You may be required to ship the items in question back for proper inspection, repair or replacement.

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Old 03/11/2018, 08:56 AM   #5
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Join Date: Jan 2000
Location: Old Saybrook, CT
Posts: 83
Do you really think this was the fault of BRS? C'mon.

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Old 03/11/2018, 09:28 AM   #6
SALTWATER since '73
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Join Date: Apr 2006
Location: Katonah, NY/ San Fernando Ca./ Sea Isle City NJ
Posts: 6,112
Originally Posted by JMetaxas View Post
Do you really think this was the fault of BRS? C'mon.
Well... If you drop your takeout pizza before getting home, Dominos will replace it!


Jan. '11 TOTM Manhattan Reefs

Current Tank Info: 500g & 200g acrylic DTs/2 separate reef systems
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